Delivery Terms

1.1Your order will begin preparation once payment is confirmed. Orders without payment confirmation will not be processed.

1.2In accordance with Article 16 of the Regulation on Distance Contracts, physical products shall be delivered within a maximum of 30 days from the date your order reaches us. In practice, our preparation time is {{HAZIRLIK_SURESI}} business days, and the shipping delivery time is {{KARGO_SURESI}} business days.

1.3Public holidays, weekends, and extraordinary weather conditions may extend delivery times. You will be notified of such delays.

1.4In the event that our delivery obligation is not fulfilled, you may terminate the contract. In case of termination, all payments collected will be refunded within 14 days from the date the notice of termination reaches us.

2.1The shipping fee is displayed separately in the order summary and in the Preliminary Information Form. No additional charges will be requested beyond the amount shown on the payment screen.

2.2For international shipments, any customs duties, taxes, and similar expenses that may arise in the destination country are the responsibility of the buyer.

3.1Please inspect the package in the presence of the courier before accepting delivery. If you notice any damage such as crushing, tearing, wetting, or opened tape, do not accept the package and ask the courier to issue a damage report.

3.2For shipments accepted without a damage report, it is deemed that the courier company has fulfilled its duty completely, and damage claims arising from shipping cannot be evaluated.

3.3Please notify us of the situation regarding the damage report along with an image of the report on the same day at [email protected]. We will replace the product free of charge or issue a refund.

4.1If no one is present at the address, the address is provided incorrectly or incompletely, or the shipment is not collected from the courier branch within the holding period, the package will be returned to us.

4.2In this case, you will be contacted. If you request reshipment, the second shipping fee will be your responsibility. If you prefer to cancel the order, the amount will be refunded after deducting the initial shipping cost.

5.1Products such as e-books, digital lecture notes, and video access are assigned to your member account upon payment confirmation, and access details are sent to your email address. Delivery is usually completed within a few minutes.

5.2If the email does not arrive, please first check your spam folder; if the problem persists, please notify us.

5.3The access period and number of downloads for digital products are specified on the product page.

5.4For digital products, performance is deemed complete and the right of withdrawal expires the moment downloading or viewing is initiated (Regulation on Distance Contracts Art. 15/1-ğ).

6.1Once your event registration is completed, a registration confirmation will be sent by email.

6.2For in-person events, hall information, the program schedule, and participation passes (if applicable) will be sent at least {{ETKINLIK_BILGI_GUNU}} days prior to the event date.

6.3For online events, the participation link and access credentials will be sent by email at least 24 hours prior to the event. The link is unique to the individual and cannot be shared.

6.4For event cancellation and postponement terms, please see the Return and Cancellation Policy.

7.1Invoices are sent together with the shipment for physical products or as an e-archive invoice to your email address; for digital products and services, they are sent via a permanent data carrier.

7.2If you require a corporate invoice, please enter your tax office and tax identification number in full during checkout. The invoice type cannot be changed after the order is completed.